• child custody arrangements during divorce
  • Landlord and tenant disputes
  • crime-related justice resolution
  • employment disagreements
  • financial disputes
  • industrial/labour disputes
  • organisations and people who don’t want to use a court process
  • Family relationships
  • public interest

You should be able to organise initial meetings with everyone involved to discuss what needs to be resolved and undertake background research around the situation

  • explain the mediation process to everyone involved and give equal opportunity for people to take part
  • get written agreement from everyone who needs to participate in the sessions you’re responsible for, to confirm they’re willing to engage with the process
  • facilitate the mediation process by arranging sessions, communicating with each client and maintaining client confidentiality
  • concentrate on what everyone has to say and identify what each person wants to get out of mediation
  • make accurate and impartial notes from each session to reflect any remaining issues, as well as outcomes that have been reached, for your clients to review
  • decide how and when to assess whether mediation has been effective and where it’s not helping and be able to communicate your professional judgement to everyone involved
  • work professionally within a code of practice
  • put any final agreement reached in writing and make sure all parties are clear about what the agreement means
  • carry out any appropriate follow-up communication after mediation has been completed for cases you work on.